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"Your agency has moved my son twice and my nephew, and they both agree your agency and workers are the greatest! Thanks for allowing me to use your agency."
~Lainie and Mick Stell, Foothill Ranch, CA
"Your driver, Pedro Castellanos, exhibited care and attention to the move as if it was his own. He is a consummate employee who cares about his work, a fantastic representative of your business and mission of overall customer satisfaction."
~Judy Elliott, Ph.D., Marina del Ray, CA
"Thank you for making our move less stressful. I would highly recommend Nelson NorthAmerican to my friends."
~Patricia and Morton Port, Incline Village, NV
"The men were prompt, courteous, very careful, efficient and pleasant. This normally very tiresome business of a move was made easy, and we could relax because the men did their job so skillfully."
~Richard Siegel, Woodland Hills, CA
I found your firm on the internet and was a bit concerned since I didn't have a
personal referral, but your price was good and you could move me right before July
4, so we decided to use your company.
I don't want to belabor my comments here, but I am the most pleased customer you
have ever had and the four guys you sent were the hardest working guys I've ever
seen in my life!!!
I don't recall the names of our crew, but I'm sure your records will reflect who they
were. Please give these guys a raise; they are worth every penny of it, as each of
them represented your firm way above and beyond the call of duty .
~Tim Morrison, San Clamente, CA
Thank you and your entire tea m for all the wonderful work you did in my move to Chicago . John S. started the process out on a high note, and I didn't think it was possible, but it got better and better . You, Kevin the driver, and the movers on both ends were courteous, helpful, and very understanding and accomodating . I am going to pass your name on to as many people as I know, starting with my good friend and real estate agent , Trisha Bridenstine . It is so refreshing in this day and age to find a company who actually performs customer service by caring about the customer ' Many thanks again for all you did . Sincerely,"
~ Terese Walton, Woodland Hills, CA
"Dear Nelson Moving Company ,
I wanted to write to tell you what a wonderful experience I had in using your
company for my recent move. I moved from Coto De Caza, CA to Mission
Viejo , CA. My actual moving date was August 29, 2009.
From the initial contact by post card from Jean, I was interested in your
company mostly because Jean hand wrote a note that asked me to "please
call" and when I did, she was genuinely friendly and I was intrigued with her
attitude about the company she worked for . It's very easy to send a mass
mailing and it's also very impersonal. Jean took the time to write a note on
the postcard and I liked that personal touch.
My next contact was with Walt Cook. Walt was punctual , very pleasant,
very "can-do" attitude and could answer my question of "what sets your
company apart from the others". He said your rating with the BBB and the
fact that most all of your employees are permanent, long standing
employees. He didn't nickel and dime me and was able to give me a "not
more than" quote right there. I enjoyed visiting with him and felt safe with
what he was telling me.
The next in line was Dale. Dale came a few days before the actual move
and he and two others loaded my belongings in a pod for storage. They
packed a few things that hadn't been packed. All the while they were there,
the three of them were so polite, careful with my things and did whatever I
asked them to do. They arrived on time, were timely in their work and were
friendly . Again , I felt my belongings were safe in their care.
The day of the move, Pedro and his group of 6 arrived exactly on time . He
was extremely polite and introduced me to each of the workers. They were
so respectful and carefu l. Pedro was a great manager and we were done in
no time . I brought lunch for the guys and they were very grateful and picked
up after themselves. Anything I asked them to do, they immediately
took care of it and did so with a "no problem" attitude.
I have had alot of experience moving, having moved 18 times in 38 years. I
have to say this was one of the top 2 moves I've had. (The other one was a
long distance move and they packed and unpacked me. )
I was not looking forward to this move at all because my last one was
horrific with price gouging at the last minute when my belongings were on
the truck . I am so happy to say that with the experience I had from
estimating, storage and moving, this move was absolutely wonderful.
Wednesday , September 09, 2009 America Online: PattiF6
ragt: L VI L.
Please commend the employees I worked with and I'm happy to report your
company has renewed my faith in the moving industry. Without a doubt, I will be
recommending your company.
Many thanks ,"
~Patricia Fouse, Mission Viejo, CA
Fill out our online quote form for your free moving estimate from your Orange County movers at Nelson North American!... or Call us at 1-949-582-0380